Fans flooded Twitter, sharing screenshots of error messages and asking Ticketmaster for help.
Inundated with “historically unprecedented demand” on Tuesday, Ticketmaster urged Taylor Swift fans to be patient and push back some advance sales.
Millions of people showed up Tuesday morning for a “Verified Fan” presale for Taylor Swift’s highly anticipated “Era” tour — fans signed up days in advance for a chance at a code that allowed them to buy tickets, the company said. had done The sale began at 10 a.m. local time, and it seems the problems for many people in the Eastern and Central time zones appeared immediately.
Fans flooded Twitter, sharing screenshots of the error messages and asking for help from the ticket-buying platform. “Ticketmaster” topped Twitter’s trending list Tuesday morning, and the site is reportedly experiencing problems. Spiked on DownDetector.
“We are aware that fans may experience intermittent issues with the site and are working to resolve them immediately,” Ticketmaster’s support account said. Posted.
Later, he shared a statement about the “historically unprecedented demand” for the pre-sale. While “millions of tickets” had been sold, Ticketmaster acknowledged fans’ frustration with long digital lines: “If you’re currently in line, please stand tight – the lines are moving and we Working to get fans as soon as possible.”
However, Ticketmaster said it was pushing back sales for the West Coast by five hours and rescheduling a separate presale for Capital One cardholders. Shows in Los Angeles, Las Vegas, Santa Clara and Seattle went on sale until 3 p.m. Pacific Time, with lines starting half an hour earlier.
gave Capital One Cardholder Presale Moved back one day to Wednesday at 2pm local time. After that, the next opportunity to buy tickets will be the official sale on November 18.
Previously, Ticketmaster encouraged fans to log in and access the presale queue “via a link received via text” instead of the site’s homepage.
Ticketmaster’s latest statement came as many fans were still frantically posting on social media, finding themselves in “paused” digital queues of more than 2,000 people.
“The queue has been temporarily stopped,” read an error message. “Sorry for the inconvenience. It should be back up and running soon. To keep your place in line, please do not refresh or close your browser.”
The “Era” tour, billed as a journey through Swift’s musical career, is her first tour since “Reputation” in 2018. The singer has since released several albums, including her latest, “Midnights,” which made her the first female artist in history. to claim the top 10 slots on the Billboard Hot 100 chart.